Which credit cards or types of payment do you accept?
We accept Visa, Mastercard, and American Express.
Will I be charged sales tax?
We are required by state law to charge sales tax on products that are shipped to Arizona, California and New York. All other US destinations will not be charged sales tax.
How do I apply a coupon to my order?
If you have received a discount offer via email, please click on the link in the email to get started. The discount should be automatically applied in your account and you should see the discount reflected in your cart as long as the promotion has not expired. Current site promotions are automatically applied to your order during checkout. Please note that Mixbook promotions are excluded from Montage orders.
Pro Photography Program
Do you offer discounts for professional photographers?
We now have a Pro line available that is geared towards professional photographers! To sign up, please visit: www.montagebook.com/pro
Can I remove the logo from my order?
Please sign up for a Pro account and you can upgrade to a "Pro Version" during checkout to remove the logo from your order.
Can my client preview the book before ordering?
Click on the "Share with Client" button in your dashboard page to send a white label URL link to your clients to review.
Shipping & Returns
What is your return policy?
You may return your order for free if you are not 100% satisfied.
- Free return shipping label included (US only)
- 90 days to return
- No questions asked
How fast will I receive my order?
You will receive your order in 7-8 business days.
Do you ship internationally?
Yes, we do. International Montage orders are delivered in 7-8 business days and include a tracking number.
Will customs or duty fees apply to my order if I am shipping outside of the United States?
International shipments may be subject to import duties and taxes, which are levied when the package with the books or products arrives at the destination that you specified. Any charges for customs clearance shall be borne by you, as Montage has no control over such charges and cannot foresee the amount charged (if any).
How much is standard domestic shipping?
6" book costs $6.00 and each additional book ordered in the same size will cost an additional $4.00
8" book costs $8.00 and each additional book ordered in the same size will cost an additional $5.00
10" book costs $10.00 and each additional book ordered in the same size will cost an additional $6.00
12" book costs $12.00 and each additional book ordered in the same size will cost an additional $8.00
I'm having technical difficulties with Montage.
If you are experiencing issues, please leave a detailed note using the contact form on this page.
Creating my book
How do I rearrange pages?
Click on the "Arrange Page" button on the editing screen. From there, you can drag and drop a page spread to rearrange it in the position you want on the screen.
How many photos can I upload?
The minimum to start a project is 20 photos. During the initial step, you can upload up to 350 photos from your computer or from your Amazon Cloud Photo, Dropbox, Facebook, Flickr, Instagram, SmugMug or Picasa account. Once you are editing your Montage you will be able to upload an additional 150 photos.
How do I create an account?
Please create a Montage before signing up for an account. Once your book has been created, click on the "Save and Leave" icon to save your work and sign up for an account.
How many pages can my book have?
You can have a maximum of 100 pages.
What kind of paper do you print on and how are the books bound?
We use a silk, semi-gloss, 120 lb. paper that is both acid and lignin-free. The pages are printed the full width of an open book, so there is no break across the gutter, allowing a seamless image to span the entire book width. The binding method allows the spine of the book to open fully, resulting in a perfectly flat page.
What book sizes do you offer?
Our books are available in the following dimensions 6x6", 8x8", 10x10", and 12x12".
What file format does Montage accept?
We support .JPG, .PNG, and .TIFF files. The recommend photo specifications include file sizes that are within 2-10MB, 300 dpi and sRGB color profile.
Can I add text?
You can add 120 text characters per page spread. For a quick visual tutorial on how to add text to your book, please view this link:
What is Silver Halide?
During checkout, you will be able to upgrade to our premium printing. Our flush mount books use real silver halide photo paper that comes with a beautiful Lustre finish. The silver halide photo printing is printed on Fujifilm Crystal Archive photo paper. Along with a lustre finish, your photos will have vivid color reproduction, brilliant whites and excellent image stability.
What color is the book cover?
Our cover material is made from an eco-friendly, synthetic black leather. Your front cover will feature your customized photo strip mounted flush with the cover material. We accomplish this by designing a custom engineered channel for your photo strip to sit in.
How many photos can I have on each spread?
The minimum is 1 photo and you can add up to 8 images.